Refund policy

 

Last Updated: June 2026

At The M Essentials Pakistan, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive products in excellent condition. If you experience any issues with your order, please review our Refund & Return Policy below.

Returns

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received an incorrect item.
  • You received an item with a manufacturing defect.

To request a return, please contact us within 48 hours of receiving your order.

Items must be:

  • Unused and unworn.
  • In their original packaging.
  • With all original tags attached.
  • Accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for the following unless the item received is damaged, defective, or incorrect:

  • Hijabs
  • Hijab Caps
  • Inner Caps
  • Magnetic Pins
  • Brooches
  • Prayer Wear
  • Any item showing signs of use, washing, perfume, makeup stains, or damage caused after delivery.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly arrange an exchange, subject to product availability.

If the requested item is unavailable, you may choose:

  • A replacement product of equal value, or
  • A full refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 7–10 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or another mutually agreed payment method.

Return Shipping

If the return is due to:

  • Our mistake
  • A damaged item
  • An incorrect item
  • A manufacturing defect

The M Essentials Pakistan will bear the return shipping cost.

If the return is requested for any other reason that falls outside our return policy, return shipping charges will be the customer's responsibility.

Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, it cannot be cancelled and will instead fall under this Refund & Return Policy.

Refused Deliveries

Customers who repeatedly refuse Cash on Delivery (COD) orders without a valid reason may have future COD orders restricted or cancelled.

Damaged Parcels

If your parcel appears visibly damaged upon delivery, we recommend:

  • Taking clear photographs before opening the package.
  • Contacting us immediately.
  • Providing your order number along with photos of the parcel and products.

This helps us investigate the issue quickly with our courier partner.

How to Request a Return

To initiate a return or exchange, please contact us with:

  • Your Order Number
  • Full Name
  • Contact Number
  • Clear photographs of the product
  • A brief explanation of the issue

Our customer support team will guide you through the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us.